Team Panorama Ski Club Refund Policy
While we are excited to get back on snow this winter, we appreciate that there is still some uncertainty around how our program may look in terms of both training and racing because of the COVID-19 pandemic. For the 2020/21 season, registration fees are payable in 2 equal installments on September 1, 2020 and December 1, 2020. In advance of the second installment becoming due, we expect to have received guidance from Panorama Mountain Resort with respect to its COVID-19 operating plan and confirmation that we will be able to deliver programming as intended, albeit in a way that is modified to ensure the health and safety of athletes, coaches and families. Details of the Club’s Return to Sport Policies and Procedures for the 2020/21 season will be communicated to members closer to the start of the season. In the meantime, this refund policy has been amended to contemplate the risk of program cancellation because of COVID-19.
Guidelines from Alberta Health Services and Alberta Alpine will be monitored throughout the 2020/2021 season. Team Panorama reserves the right to modify this policy. All changes to the policy will be communicated to the membership.
Membership and Alberta Alpine Fees:
The Family Membership Fee of $315 is non-refundable under any circumstances. A family will remain a member of the Club to the end of the Team Panorama Ski Club fiscal year provided the full amount of all program fees and dues owing have been paid.
Any registration fees paid by Team Panorama Ski Club to Alberta Alpine on behalf of athletes are also non-refundable. All refund inquiries regarding Alberta Alpine Ski Association (AASA) fees are to be directed to AASA member services.
Fee Refund Due to COVID-19 related Program Cancellation:
If programming is cancelled prior to the 1st day on snow, registration fees paid will be refunded (less the Family Membership Fee and AASA Fees paid by the Club to AA (if any)). If programming is terminated at any time after the 1st day on snow due to a provincial health order or facility closure, registration fees (less the Family Membership Fee, AASA Fees and any other non-recoverable program specific costs incurred by the Club) will be refunded pro rata based on the number of scheduled days remaining in the season.
No refunds will be given after October 15th. Prior to that date, 25% of the program fees will be refunded.
Withdrawal Due to Pre-Season/In-Season Injury:
For 2020/21 season only, if an athlete is injured prior to the program start date or during the season and is unable to start or continue in the program, the Injured Athlete Refund Policy will be the same as the “Fee Refund Policy Due to Covid-19 related Program Cancellation”. A doctor’s certificate will be required.
Withdrawal Due to Dismissal:
Under no circumstances will a refund of any kind be made to athletes or families who are dismissed from the program or the club for breaches of team policies, including the Athlete Code of Conduct.
Racer Account Refunds:
Families remain responsible for all racer account related charges up until the date of the athlete's withdrawal from the program.
Daily Cancellations Due to Weather:
No partial or prorated refunds will be offered for cancelled training days due to weather conditions.
Team Panorama Ski Club Program Change Policy
All program changes are at the discretion of the Program Director.
Program Change Fees:
Prior to Feb 1st, families will be required to pay the full cost of the difference between the programs.
On, or after Feb 1st, families will be required to pay 50% of the cost of the difference between the programs.
Errors in Program Selection:
If during the registration process, an incorrect program selection is made,100% of the cost difference between the programs will be refunded if the club is notified prior to the first day of on snow training. Once an athlete has started skiing with the club, no refunds are available.
A switch to a lower cost program at any date after the start of on snow training will be considered as an ‘Error in Program Selection’ and no refunds will be available.
Team Panorama Ski Club Late Registration Policy
The registration deadline is August 15, 2020. After this date, all program fees increase by 10%.
Any family registering after the registration deadline will be required to pay the increased fees (regular fee + 10% late charge) as well as the Family Membership Fee.
Prior to Feb 1st, families will be required to pay the full cost of the program (including late fees) + 100% of the Family Membership fee.
On, or after Feb 1st, families will be required to pay 50% of the cost of the program (including late fees) + 100% of the Family Membership fee.